Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the GetMySpot platform, including our website, booking services, and WhatsApp booking chatbot (together, the “Service”), operated by YoungsAgency (“YoungsAgency”, “we”, “us”, or “our”).

By using the Service, messaging our WhatsApp chatbot, or making a booking, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Service.

1. Who we are

GetMySpot is a booking platform operated by YoungsAgency that connects users with sports turfs, gaming cafes, and other recreation venues (“Venues”). We act as an intermediary that helps you discover availability and make bookings; the Venues themselves provide the facilities and services you book.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a booking. If you use the Service on behalf of a group or organisation, you represent that you are authorised to do so and to accept these Terms on their behalf.

3. Bookings

• You can make bookings through our website or our WhatsApp booking chatbot by providing the required details (such as venue, activity, date, time slot, and number of players).
• A booking is confirmed only when you receive a confirmation from us or the Venue. Availability is shown in good faith but is subject to change until confirmed.
• You are responsible for providing accurate booking information. We are not liable for issues arising from incorrect details you provide.
• The Venue is responsible for the facilities, safety, and services provided at the time of your booking.

4. WhatsApp booking chatbot

Our WhatsApp booking chatbot lets you search venues, make bookings, and receive confirmations and reminders over WhatsApp. By messaging the chatbot, you consent to receiving booking-related messages from us. The chatbot runs on the WhatsApp Business Platform provided by Meta; standard messaging rates from your carrier may apply, and your use is also subject to WhatsApp’s own terms. You can stop using the chatbot at any time. How we handle chatbot data is described in our Privacy Policy.

5. Payments and fees

• Prices for bookings are set by the Venues and shown at the time of booking. Applicable taxes or service fees, if any, will be indicated.
• Payments are processed by third-party payment providers. By paying, you agree to their terms in addition to these Terms.
• You are responsible for any charges incurred under your account or booking.

6. Cancellations and refunds

Every booking is made up of two parts: the booking fee charged by GetMySpot to reserve and facilitate your slot, and the ground fee (the amount payable to the Venue for using the facility).

a. Booking fee is non-refundable

The booking fee is non-refundable. If you cancel a booking, the booking fee will not be returned to you. This applies even if you have only paid the booking fee at the time of cancellation — the booking fee is not refunded.

b. Ground fee is refunded

If you cancel a booking, the ground fee is refunded back to you. Only the booking fee is retained; the amount paid towards the Venue is returned.

c. Cancellations by the Venue or by us

If a booking is cancelled by the Venue or by us (for example, due to unavailability, closure, or an operational issue), you will receive a full refund of everything you paid, including the booking fee. Where possible, we will offer you an alternative slot instead.

d. How refunds are processed

Approved refunds are issued to your original payment method and are typically processed within 5–7 business days, though the time for the amount to reflect in your account depends on your bank or payment provider. To cancel a booking or request a refund, contact us at teams@getmyspot.in or through the WhatsApp booking chatbot.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful or fraudulent purpose.
• Make false, speculative, or fraudulent bookings, or interfere with other users’ bookings.
• Attempt to disrupt, damage, or gain unauthorised access to the Service or its systems.
• Misuse the WhatsApp chatbot, including sending spam, abusive, or harmful content.

8. Intellectual property

The GetMySpot name, logo, and all content and software that form part of the Service are owned by YoungsAgency or its licensors and are protected by applicable laws. You may not copy, modify, distribute, or create derivative works without our prior written permission.

9. Third-party services

The Service relies on and links to third parties, including Venues, WhatsApp/Meta, payment processors, and hosting providers. We are not responsible for the content, policies, or practices of these third parties, and your use of them is at your own risk.

10. Disclaimers

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that Venue information will always be accurate or up to date. As an intermediary, we do not guarantee the quality, safety, or availability of any Venue.

11. Limitation of liability

To the maximum extent permitted by law, YoungsAgency will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your use of, or inability to use, the Service or from any booking or interaction with a Venue. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify and hold harmless YoungsAgency and its team from any claims, damages, or expenses arising out of your misuse of the Service, your breach of these Terms, or your violation of any law or the rights of a third party.

13. Termination

We may suspend or terminate your access to the Service at any time if you breach these Terms or misuse the Service. You may stop using the Service at any time.

14. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the competent courts, unless otherwise required by applicable law.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Effective date” above. Your continued use of the Service after an update means you accept the revised Terms.

16. Contact us

Questions about these Terms? Contact:

YoungsAgency — operator of GetMySpot
Email: teams@getmyspot.in